If your question is not answered here, or if you'd like more information,
please contact us.
- How does it work?
- After enrolling, you’ll continue to receive a paper bill, but the amount due will be withdrawn automatically from your checking or savings account each month on your due date. There are no checks to write, and you’ll never have a late payment.
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- Can my payment be deducted from a savings account?
- Yes. However, there are a few different steps you'll need to follow. In addition to the signed agreement, you'll need to:
- Verify that your bank will deduct payments from a savings account. (Some don't).
- Send on a separate piece of paper:
- Your bank name and ABA number (obtain from your bank)
- The savings account number you want to use
- Your signature (in addition to the one on the agreement)
Please send this information to the address indicated on the
Automatic Payment Agreement Form.
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- How is it easier than paying by check each month?
- You don't pay for postage or gasoline. There's no check to write. And you'll
never be late for a payment.
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- Do I pay any charges for Automatic Payment?
- Absolutely not! Automatic Payment
is a free service from WPS, although your financial
institution may charge for this type of transaction. You may want
to call them and ask. However, you will still save the money you're
currently spending on stamps, gasoline and checks.
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- Will I still get a bill from WPS?
- Yes, just like you do currently. And the upcoming
date and amount of the Automatic Payment will be printed right on the bill,
so you'll know exactly how much will be deducted and when. You'll have plenty of time
to review and call with any questions before the payment is made.
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- How soon after I sign up will my Automatic Payment payments begin?
- Your payments will begin with either your first or second WPS bill after enrollment, depending on your billing schedule. You'll know your next payment will be made automatically when you see the words "Payment Transfer Date" at the top of your bill.
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- How will I know my bill has been paid?
- Your Automatic Payment deduction will be listed on your monthly bank statement as an item labeled "WPS - Automatic Payment." Also, your WPS bill each month will show your previous balance and payment received.
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- What if there isn't enough money in my bank account to cover the payment?
- Just as if you were paying normally by check, a returned check fee will be charged to your account if there are non-sufficient funds.
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- What happens if I change financial institutions?
- It's easy. You simply fill out a new agreement and
send it along with a new voided check. We'll take care of the transfer for you. Please
note, depending on the timing of this change, your account may not transfer on the
next bill you receive. Therefore, you may need to send payment for one bill.
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- What if I move?
- If you move to another address served by WPS but do not change financial
institutions, we'll simply transfer the information required to your new account.
If you change financial institutions, we'll need you to fill out the online form
again with the new information.
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- How do I sign up for Automatic Payment?
- You can sign up online, by calling 800-450-7260, or mailing a completed Automatic Payment Agreement along with a voided check to:
Wisconsin Public Service
P.O. Box 19001
Green Bay, WI 54307-9003
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