The Winter Protection Plan (WPP) protects both seniors and low-income customers from service disconnection and high energy bill payments during the winter months (Nov. 1 to March 31).
You qualify for the plan if you meet any of the following requirements:
- Are age 65 or older
- Receive Department of Health and Human Services cash or food assistance, or Medicaid
- Have a household income at or below 150 percent of federal poverty level guidelines
Eligible seniors participating in WPP are not required to make specific payments during the heating season.
Eligible low-income customers who participate in WPP need to make monthly payments equal to 7% of their estimated annual bill, November through March, to avoid service disconnection during that time.
At the end of the protection period, both low-income and seniors must pay off any money owed in installments between April and November.
For more information or to apply, call us:
800-450-7260
Income Guidelines (2024 - 2025)
| Number of Exemptions |
110% of Federal Poverty Guidelines Maximum Annual Income |
| 0-1 |
$16,566 |
| 2 |
$22,484 |
| 3 |
$28,402 |
| 4 |
$34,320 |
| 5 |
$40,238 |
| 6 |
$46,156 |
| 7 |
$52,074 |
| 8 |
$57,992 |
| Add $5,918 for each additional exemption |
