If your question is not answered here, or if you'd like more information,
please contact us.
- Who do I call if there is an electric outage, emergency or service problem?
- Call WPS just as you do today.
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- Who do I call if I have a question on my bill?
-
Call 800-450-7260 for residential customers or 877-444-0888 for business customers.
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- Will the service to my home be affected?
- No. WPS will still provide the same
reliable service you have received in the past, including operating and maintaining
the power lines and facilities that deliver electricity to you.
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- What is an interval meter and will I need one?
- An interval meter is used to record how much energy is being used at any
given time. This is measured in kilowatts (kW), usually in 15-minute or 30-minute
increments. Larger business customers may find it helpful to install interval meters
to help make energy-buying decisions. There is a charge to install
interval metering equipment.
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- What is "load profiling?"
- A load profile is a graphic depiction of average energy use for a specific type of
customer. If you do not have an interval meter, your energy supplier will use a load
profile to estimate your energy use. The load profile uses weather, time-of-day and
day-of-week factors to calculate average energy use.
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